Politique de remboursement

RETURNS, EXCHANGES & REFUND 

We guarantee the quality of all our products. If you are unsatisfied in anyway, we are happy to refund items that are returned to us, to start the return process, please email a description of the issue and your order number to: contact@childrenbooksandmore.com
Children Books And More! guarantee does not cover any issues regarding shipping delay or customer ordering error.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@childrenbooksandmore.com 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.


WRONG, DAMAGED DELIVERY, MISSING PRODUCTS/PARTS
This kind of incident should always be informed to us with a maximum delay of 5 days from the delivery date. Proof will be required for every incident. After this deadline, we cannot guarantee you a solution. Please, remember not to throw away the box and the shipping label till the incident is resolved.

What should a customer do if they receive an order with a damaged external package?
It is very important that you inform us, in the event of receiving a package with signs of visible damage (such us bumps, deep scratches, humidity, seal, etc.), you must sign the delivery receipt indicating "damaged package". If you do not do it, the incidence will be rejected. If the customer cannot do so for any reason, you must inform us of the visible damage within 24 hours after the delivery.

How will my incidence be solved?
The resolution of each incidence may vary depending on the type of product, shipping and collection costs and the country (among others). It could be possible to collect the product and pay for it, pay for it without collection, offer compensatory credit, etc.
*Please, be reminded that all orders, including large appliances, are delivered at street level.

MALFUNCTION / WARRANTY
We offer a 2-year guarantee for malfunctions (1 year for reconditioned products and products for professional use), which must also be reported as an After-Sales incidence. We will distinguish two warranty periods, depending on the delivery date:


DOA: products claimed during the first 14 calendar days after delivery

SAT: products claimed after the first 14 calendar days after delivery and during the two-year warranty

Management of incidences of products claimed in the DOA period:
We will collect the product for its return to the supplier. Depending on the brand and type of product, you may be asked to contact the brand to verify and solve the incident. When it is returned to the supplier, the resolution will vary depending on the brand's policy: most of them will be refunded, others are repaired and returned to the customer.

Management of incidences of products claimed in the SAT period:
In general, these incidences will always be referred to the brand when it has a technical assistance service at the destination. If the technical service refers to the final customer to contact their seller, they must contact us providing proof of the brand's response to verify the reason of the rejection.

When the product is finally collected, it will be returned to the supplier to repair it. The resolution time of an incident may vary depending on the type of product and supplier, approximately one month after the receipt of the product in our warehouse.

Important Information Before Picking-up a Product:
-It is important to verify the serial number of those products that have it.

-Products that require installation before use will always be sent to the brand and, in the event of collection, an installation certificate must be provided by a qualified professional.
-Large electrical appliances will always refer to the brand. If exceptionally it is necessary to collect, large electrical appliances will be collected in the
-same conditions in which they were delivered: palletized, packed and strapped.
-Telephone devices must be returned without any type of password or link.

WHAT HAPPENS IF WE CONFIRM THAT THE INCIDENT DOES NOT EXIST AFTER RECEIVING THE PRODUCT?
If, once the product is received in our warehouse, we confirm that there is any malfunction or that it has been caused by the customer, the incidence will be rejected.

CAN I RETURN AN ORDER DELIVERED IN COMPLIANCE AND IN PERFECT CONDITION?
Please, be reminded that we DO NOT accept the return of products delivered in perfect condition and as requested.